Ad-Tech Support Representative
AdButler

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Headquarters: Victoria, BC
URL: https://www.adbutler.com

AdButler is hiring!
We are growing our Customer Support team, seeking the best and brightest to join our ranks as a Customer Support agent. In this position, you’ll become part of our front-line customer support team, responsible for handling product support, implementation, onboarding and assisting in demonstrations.

Things you’d be doing:

  • Inbound product support through various channels (Phone, Live Chat, Email, Ticket).

  • Onboarding new customers, assisting them in setting up their account.

  • Assisting in doing online demonstrations of the platform with the sales team.

  • Identify patterns in user feedback and provide suggestions and recommendations to the development team.

  • Actively involved in helping share the future of the product and platform.

  • Participate in weekly team meetings and continual training.

  • Identify known issues and escalate it up the support chain as required.

  • Work varying hours.

  • Travel to conferences and events.


What you bring to the table:

  • Enjoy helping customers solve problems.

  • An eagerness to learn new technologies.

  • Ability to commit to a varying schedule.

  • Able to legally work in Canada, or as an independent contractor in your country.

  • Excellent written and verbal communication skills (English Requirement)

  • Highly motivated and a self-starter.

  • Excellent soft-skills and personality.


The ideal candidate has:

  • Experience of education in Ad-Tech, Ad-Ops or Marketing.

  • Experience in SaaS solutions.

  • Experience troubleshooting technical problems.

  • Experience working remotely.


What we offer:

  • An excellent remuneration package plus the ability to earn quarterly bonuses based on performance.

  • Employer Paid Benefits (Canadian residents)

  • Unlimited Paid Time Off Policy

  • Employer Paid Ad-Ops training and courses.

  • Flexibility to work anywhere with a high-speed internet connection.

  • Flexible schedule

To apply: https://www.adbutler.com/support-job-post.spark

Posted 11 months ago