AppNeta is a fast-growing global technology company that is taking advantage of the massive performance monitoring marketplace sized by Gartner as $2.2B in 2019. AppNeta has been named five times to the Inc. 5000 Fastest-growing Private Companies list, and has won numerous awards for company culture, including Inc. Magazine and BBJ’s Best Places to Work and BostInno’s Coolest Companies.
We are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies. This role is open to candidates in Vancouver, Boston, Remote within the US or Canada.
The Technical Account Manager (TAM) is the primary AppNeta Performance Manager (APM) deployment expert on the AppNeta account team. This is an exciting and highly visible role at AppNeta where you have influence on processes and product! You will be responsible for building and maintaining relationships with our largest and most complex clients. You will work very closely with Customer Success, Sales, Product Management, Engineering, and our Executive Branch to bring visibility of our clients needs to the forefront of all our processes.
AppNeta TAM is charged with understanding the WHAT and the WHY of a customer’s needs from APM. As a TAM you have ownership of defining the HOW, and delivering customer success by driving that HOW into a successful APM configuration that achieves our customer’s business success criteria. As TAM you own, document, lead, train, and directly configure APM to achieve the customer’s success criteria, aligned to AppNeta’s best practice standards.
TAMs directly configure APM, as well as serve as the trusted advisor and empower customers to be proficient with APM. The TAM is empowered to do whatever is needed for the customer to achieve success with APM. If a TAM is not satisfied with success for a customer they champion loudly and push AppNeta and the customer to deliver success.
TAM is a critical technical member of the AppNeta account team and must work closely and be aligned with the Sales Account Owner (SAM/AE) and Customer Success Manager.
A successful AppNeta TAM has a good skill set in:
This position will require solid fundamentals in Application Performance and is a unique opportunity to build your exposure and knowledge in this field along with expanding Service and Account Management skills at top tier level within the organization.
We have a great office atmosphere with beer on Fridays and a great foosball culture. We are a really close-knit, supportive and fun loving bunch. Our mantra is work hard, play hard, so you have to be driven with a true passion for success if you want to join our great team!
To support work life balance we have a strong breakdown of time allocation with inclusion for important behind the scenes items such as: training, career development, internal meetings, and objective progression. We truly support our team and want to structure long-term success with each and every team member.
AppNeta is where you will grow your career in a new and exploding technology space where you work with marquee customers!
Knowledge, Skills & Abilities
Applicable degree or diploma is an asset.
AppNeta's SaaS-based solutions give Development, DevOps, and IT Operations teams essential performance data to see across their web, mobile, and cloud-delivered application environments as well as pinpoint tough performance bottlenecks. With AppNeta, customers have all of the performance data they need to assure continual and exceptional delivery of business-critical applications and end-user experience.
At AppNeta, we take application performance seriously without taking ourselves too seriously. We are big believers in a work hard, play hard culture. We offer everything from Friday catered lunch and free snacks to commuter benefits and Maternity/Paternity leave, and pride ourselves on providing a challenging yet fun and collaborative environment in all three of our office locations. For more on our company culture, perks, and benefits check out our website: https://www.appneta.com/about/careers/.
About AppNeta’s office locations: