Director, IT Service Desk
Ascensus, Inc.

Section 1: Position Summary

This role provides a strategic and service driven focus in leading the desktop services team that services all Ascensus offices and is responsible for the overall Associate IT experience, including driving the future direction in technology and process. The leader in this role is required to supervise a large group of associates by demonstrating a strong balance of technical knowledge and leadership skills critical to participating in the strategic direction of the teams and collaboration with peers.  This position will be the primary vendor relationship owner with outsourced services providing IT service desk delivery.

The leader of this team must ensure that the highest level of support are the drivers underscoring the client service mindset of this team and that the team work together to drive organizational outcomes and changes to support growth and scale efficiencies.  The ability to be flexible and agile in thinking is critical to achieving quality and timeliness in delivery of service as set by the Technology organization. This position will have advanced knowledge of enterprise IT best practices including the latest in ITSM platforms and ITIL focus.  Expertise in Windows and Mac desktop environments, and advanced knowledge of networking, server environment, virtual desktop delivery, and emerging solutions will be a requirement for this role

This leadership role will be responsible to partner with Human Resources to manage adequate staffing levels commensurate with variable volumes related to seasonality and changing business conditions.

Accountability for maintaining a culture of continuous learning; foster an environment of accountability, feedback, and team collaboration

Conduct performance conversations and reviews and other HR related practices that are critical to developing talent.

The Ascensus Director of Desktop Services will be required to efficiently and effectively manage a sizeable budget and work with leaders across finance and technology in forecasting projected spend. 

Section 2: Job Functions, Essential Duties and Responsibilities


Section 3:  Experience, Skills, Knowledge Requirements

Preferred technology skills:

We are proud to be an Equal Opportunity Employer

Ascensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people.  Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 10 million Americans save for retirement and college.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”). 

Posted almost 3 years ago