Support Engineer, WordPress VIP (Remote)

Our customer-facing WordPress support role requires a mix of debugging and development experience as well as outstanding communication skills. You’ll be working directly with both client and agency developers, side-by-side with our Senior WordPress Engineers, on some of the highest-profile and highest-traffic WordPress sites in the world.

We are looking for people with compassion, writing skills, accountability, WordPress knowledge, and code savviness.

A day would involve:

Required skills:

Useful skills to have:


We want to build Automattic as an environment where people love their work and show respect and compassion to those with whom we interact.

Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socio-economic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age.

To work on diversity means that we encourage these differences, and strive to improve the visibility of traditionally underrepresented groups. Read more about our commitment to diversity and inclusion.

How to apply

Support is provided 24/7 so an ability to regularly assist with weekend coverage, as well as some holiday and evening availability, will be a requirement. Our customers are global, and rely on us to provide expedient support, at any time of day. This is a full-time position.

If this sounds of interest, follow the instructions below to submit your application:

Write a cover letter to let us know what you can contribute to the team. Proofread! Make sure to spell and capitalize WordPress and Automattic accurately. We are lucky to receive hundreds of applications for every position, so try to make the application stand out.

If you want to increase the chances of standing out then, in your cover letter, tell us where you heard about this position. Tell us about your thoughts about what makes for an excellent enterprise-level client experience, and how you’d help a client with an urgent issue who provides very few details. Describe an interesting problem you’ve worked on, and anything you’ve created or changed to resolve the issue or make it better.

Once happy, view the source code for this page and locate the div with the class code-is-poetry. Visit the URL enclosed within that div to submit your application.

If you’re reading this on a site other than, please visit for the latest details on applying.

Posted about 3 years ago