On being a Technical Sales Lead or Sales Engineer at balena
All team members at balena are laser-focused on our mission: enabling developers to succeed in IoT and edge computing by helping them deploy and manage large fleets of devices across the globe. Our sales and customer success team is no different. As a product-led company, we don’t follow the traditional sales playbook; we run sales like we run engineering, and while closing deals is important, we’re more interested in helping our customers solve their challenges and succeed with balena.
As a Technical Sales Lead / Engineer, you will be empowered to lead all activities across the customer lifecycle. You will wear multiple hats including technical pre-sales, solutions architect, and account manager for existing customers. You will proactively identify opportunities through inbound activity as well as strategic outreach, engage with prospects to understand their business and technical challenges and map them to the balena platform, and envision new solutions and use cases. You will own the development and delivery of presentations, proofs of concept, and proposals and manage all communications, contract negotiations, and escalations. You will also focus on optimizing the post-sale experience by guiding onboarding and adoption with the ultimate goal of helping customers scale their IoT fleets.
Identifying areas of friction in our sales efforts and working to remove them will be another key part of your role. This could include building tools and enablement materials and exploring new ways to encourage expansion using product data.
You will work independently, with a team of other Sales Engineers, and cross-functionally — facilitating knowledge sharing and aligning the efforts of the Product, Engineering, FleetOps, Growth, and other internal teams towards the development of long-term, scalable solutions for customers from the front lines.
This is a full-time role; as you will be covering accounts in the Americas, we are interested in candidates from a North American or a South American timezone.
Make sure to let us know if any of these items apply to you.
Send us your CV/Resume and cover letter, with a focus on what you can bring to the team. Please include a paragraph about how you think Sales Leads/Engineers can best help customers succeed, with examples if possible.