Customer Success Advocate

Headquarters: Remote

About Bonsai

Bonsai is a freelance business management platform used by 200,000+ freelancers across the world. It takes care of a freelancer's boring admin work - contracts, proposals, invoices, payments, accounting & taxes - so they can focus on getting actual work done and make $$$.
We're backed by some of the world's best investors (YC, Matrix Partners, Index Ventures), are profitable, and are 100% remote. Our teammates are spread across 7 countries (US, Brazil, UK, Romania, Canada, India & France).

About The Role

Our users are at the center of what we do (duh!) and we're always trying to find better ways to serve them. Alongside our Customer Success Lead, you will work closely with Product and Marketing to drive growth, engagement and advocacy of Bonsai. The Customer Success Advocate will use front-line support interactions to inform and inspire changes within the team, the product and Bonsai as a whole.
The role will involve front-line, reactive support where you will engage actively to solve user problems and answer questions. This can involve basic feature-related questions or complicated bugs. You won't always know the answers, so your resourcefulness will be your greatest asset! We answer inquiries via chat and email primarily, with the occasional video onboarding call and are available to our users live Monday-Friday 9am-5pm EST.
In addition to front-line support, you will work to identify trends in user behaviours and inquiries to help shape our product decisions. Simultaneously, you'll have a hand in creating valuable content that allows our users to make the most out of Bonsai as easily as possible!

About You

This is an entry-level position with opportunity to grow. Technical skills can be taught - attitude and drive are what we're in the market for.



Nice To Haves

Why Bonsai?

To apply:

Posted almost 3 years ago