L2/L3 Platform Support Engineer - Remote

Headquarters: London
URL: https://ebury.com/

As a Platform Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists. You will:

  • Assist business groups to develop an understanding of their operations and technology solutions to streamline work.

  • Troubleshoot and debug software and infrastructure issues raised by end-users of in-house built, proprietary software.

  • Verify and document bugs for tracking and escalation.

  • Identify and drive platform Incidents, managing communication with stakeholders and coordinating with development teams.

  • Become an expert in Ebury’s products.

  • Liaise with the Software Engineering team to establish support workflows and monitoring plans for new products and projects.

  • Develops and maintains relations with external software providers support and vendors.

  • Provide professional support and incident management to internal and end-users.

  • Coordinates with other departments and performs assessment and customization of new technologies, projects, outputs and tools used in any area related to applications.

  • Collaborate with other software development engineers on process enhancements and code reviews.

Candidate required skills

  • Experience providing L2/L3 support in a cloud software platform.

  • Excellent communication skills in English.

  • Have proficient problem-solving skills and strong technical troubleshooting skills.

  • Software development experience with Python and Django.

  • Familiar with AWS Cloud and Linux administration.

  • Work remotely for at least 1 year

Candidate valuable extra skills

  • Experience with Agile Methodologies and Continuous Integration.

  • Knowledge of front-end technologies, such as HTML, CSS, JavaScript, jQuery.

  • PostgreSQL, MongoDB, ElasticSearch, Celery, Redis

  • Kibana, Grafana, Prometheus, Nagios, Sentry

  • Business Intelligence and CRM Tools

  • Knowledge of financial processes

  • Anything you think could be useful for us? Go for it!

More reasons to join us?

  • Work on remote-first teams, so you won’t miss on water cooler conversations

  • You will work remotely, but you will never feel alone. Get introduced to others via Donuts 

  • Live wherever you want (preferred time zone: EU and America (GMT-5 max)), but we look for stability. At this point in time, we are not open to digital nomads.

  • Work autonomously. 

  • Keep 100% focused! 

To apply: https://weworkremotely.com/remote-jobs/ebury-l2-l3-platform-support-engineer-remote

Posted 5 months ago