Documentation Specialist

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Headquarters: Birmingham, AL

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. 

As Fleetio’s Documentation Specialist, your job is to produce high-quality, easy-to-understand documentation, instructional videos, and other help-related content to increase the productivity and user happiness of our growing customer base. You'll utilize information architecture best practices to maximize the usability and findability of our extensive Help Center. You'll analyze our customer interactions to identify articles to optimize, find opportunities to add additional content and provide feedback to the product team. 

As a member of the Customer Support Team, you will design engaging content for our Help Center, including Getting Started guides, video tutorials, onboarding checklists, best practices guides, FAQs, training materials, and other content. You will collaborate with Product Managers & Designers, Software Engineers, Customer Success team members and others to ensure product and documentation continuity. You will be responsible for maintaining all key processes around content management including development, approval, publication, and refreshes. You will be an expert on the Fleetio platform and the fleet industry and use that knowledge to support various internal departments with your assistance and content. 

We're looking for someone who is tech-savvy, a stickler for grammar, and an expert at finding just the right combination of words to make complex subjects easy to understand. You are obsessed with the details, and you genuinely care about providing your customers and coworkers with the best self-service experience. Be sure to mention coffee in your cover letter so we know you actually read this. 

What you'll be doing 

What's in it for you 



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Posted about 3 years ago