Product Support Expert
Follow Up Boss

Headquarters: Remote

This Role Is For You If…
Your qualifications:
We’re looking for a Product Support Expert to join our team to cover support 9 - 6 PM EST Mon-Fri.
Your responsibilities will include: 
30 Day Targets:

  1. Learn the Follow Up Boss software & product offerings to be effective in the position

  2. Complete all position-specific onboarding tasks, setup, and initial training

  3. Virtually meet all Follow Up Boss employees

60 Day Targets:

  1. Actively work in the ticket queue on a daily basis

  2. Answer incoming calls and complete 3 training calls

90 Day Targets:

  1. Meet or exceed KPI expectations

  2. Contribute at least 3 documents to the Help Center


  1. Average Calls per Day

  2. Average Tickets Per Day (conversations)

  3. Three Help Articles Per Month (new or update)

To apply:

Posted over 2 years ago