Customer Research & Performance Data Associate Director
House of Kaizen

Headquarters: New York City, NY or Remote

Customer Research & Performance Data Associate Director - Work wherever you do it better
We’re seeking a Customer Research & Performance Data Associate Director to help make House of Kaizen a better place to work and a place that works better. Specifically someone who will design and manage the processes that uncover insights to inspire testing hypotheses and produce performance analysis that inform optimizations to grow our clients’ subscription, membership and loyalty products.
Subscription businesses require subscriber-specific marketing expertise to acquire and retain customers for sustainable growth. As a dedicated subscriber growth firm, House of Kaizen develops and executes subscriber experience optimization programs that drive growth for some of the world’s best subscription brands. Critical to this process is the full-journey understanding of subscriber attitudes and behaviors, matched to business and marketing performance metrics that allow our teams to make better decisions and sustain growth over time.
We’re headquartered in New York City but the best talent comes from many places, and much of our team works remote with some travel. Our Customer Research & Performance Data Associate Director can live anywhere in the United States and will report to a Founding Partner based in the New York City area.
Subscription-specific customer and business expertise
Team Builder, Manager & Trainer
Capability/Product/Service Owner & Developer
Thought Leader
Client Facing
Self-Managed & Resourceful Problem Solver
Entrepreneurial, Business Developer, Scope Builder
How to Apply - Please Read Carefully
Please submit a cover letter expressing your interest in this role. Within it, we’d like to know your thoughts about the unique nature of this role combining customer research and performance data analysis. In addition to a cover letter, please share at least one example of your work providing this combined insight and the subsequent optimizations. Tell us about the strategy for each and how it supported the business goals? Please include any links, images and documents to best demonstrate your work.
Applications without cover letters will not be considered.

To apply:

Posted over 2 years ago