Customer Support Engineer (Remote)
Hypothesis.is

Location: Remote with preference given to candidates between UTC+2 and UTC-8

Summary

Hypothesis is seeking a Customer Support Engineer to join our growing support and success team. You’ll help us address the rapidly expanding demand from academic institutions, departments, faculty and students for our digital annotation tool that supports deep reading and social discussion in distance learning environments. This key customer-facing role is responsible for user support, support engineering, and documentation to ensure that our users and partners have a seamless experience and are delighted by their use of Hypothesis products.

To be successful in this position, the individual must be a self-starter with an entrepreneurial mindset and a team-player attitude who has a proven track record in managing customer facing software implementation projects while also sharing in our larger vision of a world where annotation is as common as comments, but more useful and engaging.

About the role

In this role, you will work with other members of the support and success team to help individuals and institutions using Hypothesis technologies, ensuring they have the best experience possible from initial demo, through implementation, product updates, and subscription renewal, contributing to the company’s overall sales cycle and client success processes.

This includes, but is not limited to:

This role reports to the Vice President, Education.

About you

You take great satisfaction in working with customers to find what they want, create solutions and ensure success. You are tenacious and resilient in achieving your goals and objectives.

Skills and experience you possess:

You will be successful at Hypothesis if you:

Posted about 1 year ago