Headquarters: Ontario, Canada
URL: https://intakeq.com

• We have been 100% remote from day 1, and have no plans to change that. 


• We've been in business for 5 years and have a 100% employee retention rate. 


• We value work-life balance and cultivate a friendly environment. 


• We are a healthy and profitable bootstrapped business. We're not a startup burning investor money. 

• You have prior experience with technical support at a SaaS company. Even better if you have experience in the medical/wellness space.
  


• You have a passion for problem solving and an excitement for tricky challenges.
  


• You have an exceptional eye for detail, but are also able to see the big picture and understand the reason behind each task.
  


• You are tech savvy and able to quickly adapt to a variety of digital mediums.
  


• You have a sense of urgency and a satisfaction from going above and beyond to provide solutions.
  


• You are resourceful and able to figure out what needs to be done.
  


• You are fluent in English and have excellent written and verbal communication skills. 

• You will spend most of your days helping healthcare and wellness providers set up and manage their accounts via email or screenshare meetings. 
  


• You will investigate issues and work with the technical team to find solutions and identify problems.
  


• You will help identify patterns and suggest improvements to our help center articles.
  


• You will interact with our small team, mostly via Slack and HelpScout.
  


• You will be constantly learning about our platform, as it is constantly evolving.
  

To apply: jobs@intakeq.com