Customer Support Specialist (EU Region)
Knack


Headquarters: US
URL: https://knack.com

Hi, thanks for reading about our Customer Support Specialist (EU Region) opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.

We’re looking for someone in the EU Region who is an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.
Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.

We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that's you!
In this role, you will:
We’re looking for someone who is:

Here are some of the "must-haves" to be successful in this role:

Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):

To apply: https://weworkremotely.com/remote-jobs/knack-customer-support-specialist-eu-region

Posted 10 days ago