Support Engineer

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Headquarters: Remote

Hi, thanks for reading about our Support Engineer opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to build better businesses with data.
Knack is a complex and highly technical product. We're looking for a brilliant and empathetic support engineer who wants to combine technical troubleshooting experience with relationship skills to help resolve the technical challenges of our customers.
You'll support our customers by helping to resolve issues that require deep dives into our API and technical implementations. You'll support the success team by translating engineering concepts and priorities. You'll support the engineering team by helping to prioritize bugs and feedback from Knack customers.
Oh, and this is a 100% remote role, so self-motivation and independence is a must. You'll be given the autonomy to define how to do your best work.In this role, you will:
We’re looking for someone who is:

About Knack
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We've been growing steadily since 2012 as we’ve built our team, perfected our product, and nailed our product-market fit.
So how are we different?

You can read more about Knack and the team here.

Benefits & Perks
The biggest benefit is our awesome team of Knacksters. We’re a funny, humble, talented team of delightful human beings that above all enjoy working with each other, growing with each other, and supporting each other.
These benefits aren't that bad either:
We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:

We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We’re proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.

To apply:

Posted about 3 years ago