Technical Support Specialist

Headquarters: US

Hi, thanks for reading about our Technical Support Specialist opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
We’re looking for a tenacious and detail-oriented technical troubleshooter who’s excited about the idea of working with a complex product that leads to solving new and interesting issues every day.
You'll support our Customer Support team, and thereby customers, by helping to reproduce and resolve tricky technical issues that are escalated to you. You’ll also help them by creating tools and providing training that better help them support customers on technical issues. You'll help our Engineering team by writing up bug reports, as well as prioritizing bugs and feedback from Knack customers.
Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.

We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that's you!
In this role, you will:

We’re looking for someone who is:

To apply:

Posted 9 days ago