Community Manager at LexBlog

Headquarters: Seattle, WA
URL: https://www.lexblog.com/

LexBlog is looking for a passionate, caring and customer service-obsessed professional to nurture and grow LexBlog’s community of legal bloggers.

Working with LexBlog leadership, you will oversee our community; welcome community members and organizations; identify and train community leaders; and organize and lead offline and online educational and social events.

You’ll work cross-departmentally to understand blogging best practices and coordinate with our publishing and tech support teams to promote those best practices to our bloggers. You will also have the opportunity to work with other LexBlog members to recruit new bloggers to promote growth within our community

Specific responsibilities include:

Driving a positive and contagious attitude—that LexBlog stands for “knock your socks off” customer service that drives raving fans of LexBlog and our mission

Develop a working understanding of various areas of the law and our legal system so as to work effectively with community and network members

Being the trusted liaison for LexBlog community members to company personnel and fellow network members

With LexBlog team members, develop ideas/systems/programs to see that network members are deriving value from our platform and offerings

Organize online and offline educational and social events

Recruit and work with Community Leaders to ensure our community is diverse, welcoming, inclusive and engaged

Keeping a pulse on trending and hot topics in the community and identifying areas of opportunity to grow engagement

Develop and attend community group meetings and attend conferences to support and engage with community members and leaders within the legal community

At a minimum to qualify for this role you need:

A passion for helping others

A desire to teach others so that they may achieve their potential

Strong communication skills—written, oral and face-to-face

2+ years experience in a customer-facing role

Passion for blogging, social media and customer advocacy

Strong presentation skills, excellent verbal and written communication skills, including the ability to facilitate meetings and host webinarsFantastic interpersonal skills

Strong organizational and time management skills with the ability to manage multiple projects simultaneously; able to work independently

Experience managing different types of customers (users) with different management needs (e.g. large versus small accounts, different markets, etc.)

You will own this role if:

You love serving others

You like having fun

You like growing

Have a passion for blogging and social media

You like working with company leadership on a regular basis

Have a ton of energy

You are organized and systematic to a fault

You like people and enjoy meeting new people

You are a good writer

You know done is better than perfect

You do what it takes

You enjoy teaching, training, and/or coaching

Location

Remote, United States

Compensation

LexBlog offers a great benefit package, including medical, dental, vision, 401K, health club membership subsidy, work from anywhere, and Open PTO.

To apply: https://www.lexblog.com/careers/community-manager/