Customer Support Specialist

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Headquarters: Melbourne

About Milanote

Milanote is a tool for organising creative projects. It's used by designers, writers, marketers and other creative professionals from companies like Facebook, Apple, Dropbox, Google, Adobe, Sony, Nike, etc.Our approach to customersWe think that companies who look after their customers will always succeed in the long run. We go out of our way to provide amazing customer service every time, even for people who aren't paying us anything. If in doubt, we'll always put our customers over our own profits. We're always honest with our customers, even when it doesn't seem like it's in our own best interests.
To learn more about what we're like to work with, take a look at our company values.

About the role
This role is focused on providing our customers with exceptional support to help solve their problems.
The ideal candidate has excellent written communication skills (English fluent or native), is technically-savvy, has great problem solving ability, and most importantly, displays empathy for people.
Initially the role will be a part-time, with a lot of flexibility to work around your schedule (see more details below). It's anticipated to grow into a full-time position over the next 12 months as our user base grows.
General skills/attributes

Role duties

This is a remote position, we're open to applicants from anywhere in the world.
All our support is handled over the internet. We expect to have a regular weekly review call, which means having some overlap with our timezone is ideal (we're based in Melbourne, Australia, GMT+10).
If you're applying from Melbourne, you would have the option of working onsite in our office if you'd prefer.
Employment basis

Application process


To apply:

Posted about 3 years ago