CS Lead

Logo.gif?ixlib=rails 2.1

Headquarters: Seattle, WA, USA
URL: https://pixellu.com/

We are Pixellu and we make software for professional photographers. Our team is 30 people in size, located in 7 different countries, from New Zealand to Lithuania. We don't have an official office but love the flexibility of remote work. Learn more about us and our values on our website: https://pixellu.com/about.
Help photographers in 100+ countries successfully use our software. Tasks include:

  • Answer feature & pricing questions

  • Troubleshoot issues & software bugs

  • Write help articles

  • Create video tutorials

In addition, as a Lead of Customer Support, tasks include:

  • Leading other CS Representatives

  • Setting & hitting CS goals

  • Creating educational content

We offer competitive pay based on experience & skill level. Our team members are located in different countries, each with their own rules & tax laws; because of this, we do not offer financial benefits aside from base pay. Team members have 20 annual days off, which they can take at any time. We offer 'flextime', which essentially means you missed days can be made-up on the weekend.

Our ideal candidate has these qualifications:

  • 2-4 years of experience

  • High school diploma or higher

  • Great writing & grammar

  • Excellent problem-solving skills

  • A sense of humor

  • Experience in a lead role

To apply: https://pixellu.typeform.com/to/S8X0gT

Posted about 1 year ago