CUSTOMER SUCCESS MANAGER - Europe only
PUSHTech.com

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Headquarters: Barcelona
URL: http://www.pushtech.com

Remote team, located in Europe  

Jobs Summary
PUSHTech.com is hiring a remote Customer Success Manager located in Europe, bilingual Spanish & English, which will evaluate how customers utilize our products and services and identify areas for improvement to maximize retention. 
Salary and Benefits: 

  •  Rewarding career within a innovative remote culture company. 

  •  Competitive remuneration, benefits and bonus packages. 

  •  Profit from working with a talented team of serial entrepreneurs and very talented colleagues. 

  •  Focused on the people who are part of the company and their quality of life. 

  •  Goal-oriented and flexible. 

  •  Innovative and in continuous evolution. 

  •  Integrated by responsible and proactive people. 

 Responsibilities of the role: 

  •  Analyze customer data to improve customer experience. 

  •  Hold product demonstrations for customers. 

  •  Improve onboarding processes. 

  •  Evaluate and improve tutorials and other communication infrastructure. 

  •  Mediate between clients and the organization. 

  •  Handle and resolve customer requests and complaints. 

  •  Minimize customer churn. 

  •  Aid in product design and product development. 

 Required Skills and Experience:

  •  Previous experience working with CRMs and or Marketing platforms. 

  •  Bilingual Spanish and English. 

  •  Highly organized. 

  •  Self-driven and proactive nature. 

  •  Excellent communication and interpersonal skills. 

  •  Demonstrate leadership qualities. 

  •  High computer literacy and ability to learn new software. 

  •  Knowledge of customer success processes. 

  •  Experience in document creation. 

  •  Patient and active listener. 

  •  Passion for service. 

 Salary and Benefits: 

  •  Rewarding career within a innovative remote culture company. 

  •  Competitive remuneration, benefits and bonus packages. 

  •  Profit from working with a talented team of serial entrepreneurs and very talented colleagues. 

  •  Focused on the people who are part of the company and their quality of life. 

  •  Goal-oriented and flexible. 

  •  Innovative and in continuous evolution. 

  •  Integrated by responsible and proactive people. 

To apply: https://www.pushtech.com/jobs/offer-customer-success-manager

Posted about 1 year ago