Technical Customer Support Manager

Redox has experienced significant growth in the last year and is creating a brand new team dedicated to customer support. We are seeking a Technical Customer Support Manager to build out and lead this new team to help ensure we can remain focused on outcomes that are important to our customers. Dedication to handling front-line concerns and questions from our customers is critical to building and maintaining a level of trust that sets us apart from our competitors.This group will work within our Integration Engineering team, who provides the technical backbone and support for all of our integrations. The Integration Engineers pride themselves on not only delighting our customers, but ensuring we maintain a toolbox full of robust, reusable tools to quickly and easily solve the toughest integrations. If you enjoy building something from the ground up, solving for the root cause, and the sense of accomplishment that comes from solving ambiguous and challenging problems, then we want you as part of the team!


Skills and Experience Required:

About Redox:What We DoHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data.This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at Stuff About UsRedox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at RedoxWe believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of ConductSuccessful candidates must be eligible to be employed in the US, and must reside in the US.Thank you for your interest in Redox!

Posted about 3 years ago