SaaS Customer Support for Awesome Small Tech Company
Sherpa, Inc.

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Headquarters: Denver

Sherpa, Inc. is seeking a passionate, energetic, detail-oriented individual with a burning desire to provide world-class customer support. Our company is growing very quickly and has an immediate need for more top quality customer service talent.
This Customer Support Representative role is a critical part of our mission to deliver extraordinary customer service to our users. This position requires a solution-oriented problem-solver who will quickly and accurately resolve customer facing problems.Here's what we're looking for:

  • Experience in Customer Success or Customer Support. 

  • A thirst to resolve customer support requests quickly and correctly. 

  • A great track record of mitigating customer churn. 

  • Excellent communication skills, a great listener. Tech savvy and have experience implementing software on an account per account basis. 

  • Experience working with customer communication and ticketing tools like Slack and Freshdesk. 

Here are some of your responsibilities:

  • Relentless customer support through multiple channels such as Facebook, Freshdesk, email and chat. 

  • Onboarding new customers and training their staff on how to use the Lead Sherpa platform effectively. 

  • Advising our customers on how to improve their performance and increase their return on investment. 

  • Working closely with our product and engineering teams to ensure issues are resolved. 

  • Proactively talking with customers to ensure that they get the most value out of our service. 

  • Conducting webinars with groups of customers to assist with onboarding and product adoption.

Lead Sherpa's team is fully distributed across the world - we're look forward to learning more about you!APPLY HERE:

To apply:

Posted about 1 year ago