Headquarters: Los Angeles, CA
URL: http://www.solidcommerce.com

• We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm


• Every member of our Services & Support team is a key player, and every customer’s success is our goal


• We believe in nurturing team members and encouraging them to grow their skills, talents, and careers


• We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic.

• Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates


• Onboard merchants to the platform and provide orientation to multi-channel marketplace selling


• Provide guidance on best practices while selling on e-commerce marketplaces selling best practices


• Understand client’s key goals and objectives, manage expectations and drive strategic goal alignment


• Develop a deep understanding of all products and ensure that accounts are utilizing all the appropriate features


• Keep up to date with market changes and product developments, communicate the impact on customer’s businesses and recommend action plans


• Provide the customer with an understanding of the resources available to help them achieve their sales goals


• Act as the customer advocate by assisting issue resolution and driving escalations as necessary


• Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner


• Capture client feedback and be the voice of the customer internally to impact processes and product development


• Be an agent of change by sharing your knowledge, tools, and techniques with the team

• Technical Account Management Experience is key


• Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling


• Experience delivering and supporting a SaaS solution is strongly preferred


• Ability to quickly learn new technologies and processes


• Excellent client-facing and internal communication skills


• Excellent written and verbal communication skills


• A strong customer service orientation and the ability to form long-term customer relationships


• Proficiency using Excel and MS Office applications


• Solid organizational skills including attention to detail and the ability to manage multiple concurrent projects


• Self-starting attitude and passion for succeeding, while also being a team player and role model to other team members


• 1-2 years of relevant work experience

• Associates Degree (A.A.) / Bachelor’s Degree (B.A.) 


• Ability to manage and shift priorities quickly and effectively when needed


• Ability to work under pressure to deliver high-quality deliverables


• Experience with CRM


• Hunger for continued learning

To apply: https://weworkremotely.com/remote-jobs/solid-commerce-customer-success-manager-saas