Technical Support Lead
Themeisle

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Headquarters: Bucharest, Romania
URL: https://themeisle.com


Description
We’re looking for a Technical Support Lead that will supervise the technical activity of our Customer Support Team. You will need to make detailed and informed suggestions for mitigations of common issues as well as processes for optimising the Customer Support Team performance.

The Customer Support team provides premium level support for ThemeIsle's products and features via email, either there is a WordPress enthusiast using our products for free or an enterprise business with thousands of clients. 

About us
We are ThemeIsle and we’ve been on the WordPress market for a couple of years now. We’ve developed several successful products during this time. For instance, our flagship theme Hestia is used on +100,000 websites, along with our newest theme Neve is listed in the top most popular themes of the official WordPress directory. 
WordPress products don’t need to be boring(!) – that’s our primary motto – and we’re doing everything we can to prove it ... starting from our site design (focused around pirates and rum), to our whole work attitude in general.

If you want to join Madalin, Stefan, Poonam and AC in making our customers happy, please apply!

Requirements
Strong technical skills of programming is not a prerequisite, however you should be well-versed in basic troubleshooting techniques to solve issues for all kind of clients. Thinking beyond the clear cache and cookies is essential in troubleshooting specific issues. 

Your duties on the island:

This role requires:
We are seeking to work with us: 

Benefits
You'll get to work with a team of WordPress enthusiasts, programmers, designers, and even active bloggers and writers. We want you to be independent and pursue your personal projects, as long as you're able to get your primary job done.

NOTE: This position is for a remote contractor.

To apply: https://apply.workable.com/themeisle/j/C0F0996EF1/

Posted over 1 year ago