Support Specialist (Remote in US)
Therapy Brands

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Headquarters: Birmingham, AL

We work in a fast-paced and continuously evolving web based software development company. We provide the tools, technology, and support that mental health professionals need to efficiently run their practice, so they may invest more of their time caring for their patients. We believe that customer support and happiness is more than just answering questions. We directly impact business goals through providing feedback to our product team and driving customer success. 
The position will require relationship management and communications with customers through calls and emails. Often, you will be required to remotely help a customer by sharing screens and walking them through the application. The goal is to solve any problems the user has as it relates to using the software and setting up their accounts to submit claims smoothly.
You also act as the customers’ liaison with the product team to pass on unique use cases and challenges you see customers experiencing, and how we can help resolve them. You will also use your interactions with customers to help the marketing and sales team in explaining the problems My Clients Plus helps solve and the key questions and concerns you hear from customers.

What you will do

Responsibilities and goals you’ll own:


Who will love this job:

We’re serious about team member well-being and lifelong learning - we offer:

To apply:

Posted about 3 years ago