Customer Experience Specialist

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Headquarters: San Francisco, CA

vidIQ helps YouTube creators and brands get more views and save time! With over 850k active weekly users, we are the #1 Chrome Extension for YouTube creators. Customers include Red Bull, Buzzfeed, PBS, TMZ, BBC and thousands of the largest YouTube creators. We’re backed by top Silicon Valley investors including Scott Banister and Mark Cuban. vidIQ is profitable, fully remote, with a team of over 30 employees and growing.
You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!
vidIQ is searching for an experienced candidate who wants to join our remote Customer Support team. This employee can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule of Monday through Friday from 3pm to 11pm Pacific and we are specifically looking for a representative who can help our users who speak French.Job requirements
The minimum requirements to be considered for a Customer Experience role at vidIQ:

  1. Native English fluency, written, spoken and listening skills

  2. Available up to 8 hours a day, 5 days a week

  3. Required to have access to broadband internet with reliable connection

  4. Required to have a Windows, Mac or Linux computer and be comfortable troubleshooting your own system

  5. Required to have an iPhone or Android mobile phone for troubleshooting our soon-to-be-released mobile app

  6. Previous Customer Service experience with a remote tech/SaaS company

  7. Demonstrative experience being self-directed and autonomous

  8. Is naturally empathetic and gets a kick out of solving others’ issues

These additional skills are the ones that will catch our eye!

  1. You have the ability to write with native fluency in French.

  2. You are a YouTube creator- What’s your channel?

  3. You know your way around the Intercom customer messaging platform

Other things to know about vidIQ
If you think that you might be interested but maybe don't match 100% of the requirements, we would still love to hear from you! We at vidIQ pride ourself on providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, or sexual orientation.

To apply:

Posted about 3 years ago