Customer Success Manager - US or UK Only
Zoomforth

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Headquarters: Remote
URL: https://www.zoomforth.com/

Zoomforth helps customers gather content and easily design beautiful websites. Our software makes the complex simple, and the boring beautiful. It's like Squarespace, but for professional communications.

As a Customer Success Manager at Zoomforth, you will be your customers' champion and will be responsible for ensuring the platform is easily understood, seamlessly deployed, well supported, and helps our customers reach their goals. You'll work mostly with Fortune1000 clients during implementation and beyond. You will serve as the main point of contact for your enterprise clients and will interface with both users and executives to understand their needs and best align our software to their goals.Join a profitable growth-stage startup and work from anywhere, while learning with and from an amazing team. You’ll work alongside some of the most respected startups, agencies, and businesses in the world.
Must be a resident of the US or UK.

🌎 Remote Working | 🕑 Full Time | 💛 Employee BenefitsRESPONSIBILITIES
REQUIREMENTS
NICE TO HAVES

COMPENSATION & LOGISTICS

Interview Process1) INITIAL SCREENINGFirst, we will ask you to complete a couple of quick exercises via video / written responses.2) VIDEO INTERVIEW (30 MINS)This is a 30 minute video call during which we'll want to better understand your experience, business acumen, strengths, and skillset. You'll also have time to ask us questions about the role and company. This will be a 1:1 interview.3) PRACTICAL EXERCISE (60-120 MINS)At this point, we will request that you complete a practical exercise to assess your approach to customer success, and to demonstrate your ability to exercise some of the skills required for this position.4) FINAL INTERVIEW (60-90 MINS)During this second and final interview, you'll meet again with your hiring manager, along with 1-2 other members of the team. We'll dig a bit deeper into your past experience, and ask questions to better understand how you think and work.5) REFERENCESShould we reach this point, we'll ask you to provide us with a few references. We also may reach out to other individuals, but will be extremely sensitive to potential conflicts with making current coworkers aware that you're looking for a new job.6) OFFER

To apply: https://share.zoomforth.com/customer-success-manager-march-2020

Posted about 1 year ago